General Terms and Conditions
General Terms and Conditions
1. Introduction
These terms and conditions (the "Terms") apply to your use of the Phoenix Games platform, including its associated website, products, services, and digital tokens ("PHX tokens") (collectively, the "Service").
By accessing or using the Service, whether as a guest or a registered user with an account ("Account"), you agree to be bound by these Terms, along with any updates or modifications that may occur from time to time. If you do not agree to these Terms, you must immediately stop using the Service.
The Service is operated by Ludus Limited ("Company"), a company registered in the Cayman Islands with company registration number SG-412594, and is duly authorized to provide online gaming and related services.
2. General Terms
2.1 Amendments Phoenix Games reserves the right to revise these Terms at any time. Amendments will become effective upon being published on the Phoenix Games platform.
2.2 Notification and Acceptance You are responsible for regularly reviewing these Terms to stay informed of any changes. Continued use of the Service following any update signifies your acceptance of the revised Terms.
2.3 Pre-existing Transactions Transactions or bets placed before any amendments will remain subject to the Terms in effect at the time of the transaction.
3. Customer Obligations
When accessing or using the Phoenix Games platform, you agree to:
3.1 Age Compliance Be at least 18 years old, or the legal minimum age for gaming in your jurisdiction. Proof of age may be required for verification.
3.2 Legal Eligibility Have the legal capacity to enter into a binding agreement and not act on behalf of another party.
3.3 Compliance with Local Laws Ensure that your use of the Service complies with all applicable laws and regulations in your jurisdiction.
3.4 Accurate Location Not use tools like VPNs or proxies to conceal your location.
3.5 Authorized Payment Methods Use only authorized payment methods registered in your name.
3.6 Assumption of Risk Acknowledge that gaming involves risk and that you may lose deposited funds.
3.7 Fair Play Avoid collusion, fraud, or any activity that disrupts the integrity of the Service.
4. Restricted Use
4.1 Prohibited Access You must not use the Service if:
You are under the legal age for gaming in your jurisdiction.
You reside in or access the platform from restricted jurisdictions, including but not limited to:
United States and its territories
France and its territories
Netherlands, Curaçao, and associated territories
Germany, Austria, United Kingdom, and Spain
4.2 Prohibited Activities You must not:
Engage in fraudulent, abusive, or disruptive behavior.
Exploit bugs, system vulnerabilities, or unauthorized software.
Transfer, sell, or share Accounts or digital assets associated with the platform.
5. Registration
5.1 Account Creation You must register an Account using accurate personal information and ensure your contact details remain up to date.
5.2 Single Account Policy Each user is permitted only one Account. Duplicate accounts will result in suspension or closure.
5.3 Verification To comply with legal and regulatory requirements, Phoenix Games may require identity verification through documents such as a government-issued ID and proof of address.
5.4 Account Security Keep your account credentials confidential. Report any unauthorized access immediately.
6. Deposits and Withdrawals
6.1 Deposits Deposits can be made using supported payment methods or cryptocurrencies, including PHX tokens.
6.2 Withdrawals Withdrawals must be requested using the same method as the deposit, subject to verification. The minimum withdrawal amount is €10 (or equivalent in PHX tokens).
6.3 Fees A processing fee of 8% (minimum €4) may apply to withdrawals if deposit funds have not been wagered at least once.
6.4 Monthly Limits The maximum withdrawal amount is €500,000 per month, with larger requests reviewed on a case-by-case basis.
7. Inactive Accounts
7.1 Inactive Account Fees An account with no activity for 12 consecutive months will incur a monthly fee of €5 (or equivalent in PHX tokens).
7.2 Reactivation You will be notified prior to any fees being applied, allowing you to reactivate your account by logging in or withdrawing funds.
8. Intellectual Property
8.1 Ownership All content, trademarks, and technology associated with Phoenix Games are the property of Ludus Limited.
8.2 Usage Restrictions You may not reproduce, distribute, or use any intellectual property from Phoenix Games without explicit written consent.
9. Customer Conduct
9.1 Fair Use Interact with the platform in good faith, avoiding exploits or fraudulent behavior.
9.2 Prohibited Conduct Activities such as collusion, account sharing, or unauthorized software use are strictly prohibited.
10. Complaints and Disputes
10.1 Resolution Process Complaints can be submitted via the platform’s support channels.
10.2 Escalation If unresolved, disputes may be referred to regulatory authorities in the Cayman Islands.
11. Governing Law
These Terms are governed by the laws of the Cayman Islands, and any disputes will fall under the jurisdiction of local courts.
Last updated