Responsible Gambling
Responsible Gaming Policy
Last Revised: January 27th, 2025
Your well-being is our priority. Please review this information to ensure a positive and safe gaming experience with Phoenix Games.
Interpretation
Certain terms used in this document are defined for clarity. Whether appearing in singular or plural, their meaning remains consistent.
Definitions
Account: A unique account created for you to access our services.
Company: Refers to Ludus Limited, operating as "Phoenix Games," "We," "Us," or "Our" within this agreement.
Service: Refers to the Phoenix Games platform, including all related offerings and the use of PHX tokens.
Website: The official website of Phoenix Games.
You: The individual accessing or using our services, or the entity represented by the individual doing so.
Our Commitment to Responsible Gaming
At Phoenix Games, we recognize that gaming should be a source of fun and excitement. However, we also understand that for some, it may lead to unintended challenges. That’s why we are dedicated to promoting responsible gaming through proactive measures and educational initiatives.
We aim to provide a safe environment where players can enjoy gaming responsibly, supported by clear tools, resources, and guidance to manage their activity effectively.
Support and Resources
Our dedicated team is available to assist you with any concerns regarding your gaming behavior.
Contact Us
Email: [email protected]
Your personal information will remain confidential and will never be shared without your consent.
Self-Assessment Tools If you suspect you may be experiencing challenges related to gaming, we encourage you to take a self-assessment:
Self-Assessment Tool | BeGambleAware
Additional Resources For further information about managing gaming behavior, consider these resources:
Responsible Gaming Advice | BeGambleAware
Guidelines for Responsible Gaming
To ensure an enjoyable and balanced gaming experience on Phoenix Games, please follow these best practices:
1. Set Deposit Limits
Determine how much you can comfortably afford to spend before playing. Only deposit amounts intended for entertainment purposes.
2. Avoid Chasing Losses
Do not attempt to recover previous losses by taking unnecessary risks. Remember, gaming is for fun, not for generating profit.
3. Set a Time Limit
Decide on a specific time for your gaming sessions and stick to it. Ensure that gaming complements, rather than dominates, your lifestyle.
4. Play Smart
Avoid playing when under stress, fatigue, or while under the influence of alcohol, drugs, or medications. Always game with a clear and focused mind.
5. Take Regular Breaks
Pause your gaming sessions periodically to refresh and maintain focus.
6. Limit Yourself to One Account
For better control and tracking of your activity, use only one account. This helps you monitor your time and spending effectively.
Minor Protection
Gaming services on Phoenix Games are strictly for individuals aged 18 and above.
Parental Guidance Tools To prevent access by minors, safeguard your login details and consider using internet filtering tools. Recommended tools include:
Best Internet Filters for Minors | FamiSafe
Self-Exclusion
If you recognize signs of gaming addiction or feel the need to take a break, self-exclusion is available. This feature allows you to voluntarily suspend access to your account for a period ranging from 6 months to 5 years.
How to Initiate Self-Exclusion
Email us at [email protected]
Specify your desired exclusion period.
Important Notes:
Once initiated, self-exclusion cannot be reversed during the selected period.
Attempting to create a new account during this time will result in the suspension of all associated accounts.
Your safety is our priority, and we are here to support you every step of the way.
Our Pledge
At Phoenix Games, we strive to make gaming an enjoyable and positive experience for all users. By offering tools, resources, and guidance, we are committed to helping players maintain control and engage in gaming responsibly.
For more information or assistance, please contact us at [email protected].
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